City Furniture has gone big in Orlando.
The home furnishings retailer opened a 120,000-sq.-ft. location near the Mall at Millenia in Orlando. The two-story showroom is the largest in City Furniture’s 32-store Florida network and is the second of three planned Orlando locations, with a 114,000-sq.-ft. in Altamonte Springs due to in 2020.
The new City Furniture a number of special features, including a café (KC Café & Wine bar) and a dedicated in-store shop for home accessories (City Marketplace). It also advanced POS technology that, according to the retailer, is the first of its kind in the U.S. furniture industry. Customers can learn availability and complete purchase of any item while relaxing with a glass of wine on a sofa, testing a mattress, or from anywhere in the store. City Furniture pioneered the customized iPad sales system, working closely with Apple and IBM. In real-time, the system enables sales associates to check all items in stock and at all City Furniture stores and distribution centers – and to take payment and complete scheduling the delivery almost instantaneously, making the experience faster, easier and more pleasant for customers.
City Furniture entered the Orlando market in fall 2018, with an 85,000-sq.-ft. showroom in Ocoee and adjacent distribution center.
“Growing in today’s crowded furniture industry demands constant innovation, to engage customers and make shopping enjoyable and streamlined,” said City Furniture president Andrew Koenig, who oversees the firm’s $100 million expansion in Central and South Florida. “Our values and our customers’ concerns drive City Furniture’s innovation, whether it’s our 2040 Green Promise to be fully carbon neutral by 2040, or our 5% Giving Pledge that commits us to give back at least five percent of annual profits to charities in the communities we serve.”
As part of its 2040 Green Promise, City Furniture has built eight retail locations – including the Millenia and Altamonte Springs stores — to achieve Leadership in Energy and Environmental Design (LEED) certification from the U.S. Green Building Council. Transforming its approximately 100-truck delivery fleet to run on clean-burning, compressed natural gas, the retailer has logged over 12 million miles with the green trucks since 2014. City Furniture has also pre-ordered five Tesla Semi all-electric trucks.
City Furniture operates 19 showrooms from Miami through Vero Beach, and in Fort Myers, Naples, The Villages and Orlando, as well as 13 Ashley Furniture showrooms as that brand’s Southeast and Southwest Florida licensee.